GOFAR will work in any OBD2 compliant car. That means any car built for*:
– United States after 1996
– Canada after 1998
– UK + Europe after 2001 (petrol) and 2004 (diesel)
– Australia after 2006 (petrol) and 2007 (diesel)

As of Oct 2018, GOFAR is currently working in 52 countries and every continent (except Antarctica).

* When you perform a car compatibility check through our site at gofar.co and receive an emailed confirmation that GOFAR will work in your car, then GOFAR will offer you a money-back guarantee in the event that your car turns out not to be compatible.

In most cars it's just below the steering wheel. It’s always inside the car and must be within 90 cm of the steering wheel. Occasionally it can be hidden behind a removable panel.

You may need to get on your hands and knees and check in the footwell by the pedals. If you’re still scratching your head after 2 minutes, search for “OBD port location” with your car make and model or contact support@gofar.co and we’ll be happy to help!

You’ll recognise the port because it has 16 pins and looks a bit old-fashioned – rather like the back of an old video recorder. But once, you’ve found it – just plug in the dongle like you would a USB connector or a phone charger.

Yes. The GOFAR adapter (OBD2 port dongle) is a leave-in device that constantly monitor's your car's health and mileage. It uses very little power when it's not connecting with the app on your phone and its data usage is low (around 75MB per month).

Yes. GOFAR plays nicely with other Bluetooth connections so you can make phone calls, listen to music, use navigation apps or use any apps just as you normally would while the GOFAR app works in the background.

GOFAR syncs data wirelessly and automatically with your phone using Bluetooth when it is in your car. Make sure your Bluetooth on your phone is switched on when you start your vehicle.

GOFAR works on all iPhones from 4S and newer. GOFAR works on Android phones using version 4.3 and higher.

Yes, GOFAR installs in minutes with no tools or technical skills needed. You basically download the app, plug GOFAR into your car’s diagnostic port (above the pedals usually) and pair with your phone.

Using GOFAR in a typical car, SUV or 4*4 etc doesn’t impact your car’s warranty.

GOFAR strictly adheres to the “OBD2 protocol”. This protocol (it stands for On Board Diagnostics) makes car emissions testing possible and governments around the world have legally mandated that car companies comply with this protocol and install it in their cars as part of pollution reduction initiatives.

It’s been a legal requirement in the US since 1996, in Europe since 2001 and in Australia since 2006 for example.
Car companies are not allowed to use anti-competitive measures to “lock” the use of this port to their own dealers or mechanics and plugging an OBD device into a car’s OBD port will not affect the car warranty as long as that device is not changing the car’s factory designed conditions.

Some devices may affect your warranty if they change a car’s settings. For example, some devices actively seek to change the factory designed parameters of a car (such as increasing fuel flow speed or boosting oxygen intake or fuel burn pressures) in order to get more performance or power from a car. In that situation, manufacturers could reasonably claim that this may void a warranty. Rest assured though that GOFAR does NOT in any way do this. We do NOT change any of the car’s factory designed parameters. We are NOT an engine tuning solution (and we generate improved fuel economy purely by helping the driver adjust their driving style).

In fact, GOFAR, is used by insurance companies to measure their drivers and manage and reduce the risks of driving. Insurance companies are not known for taking risks with warranties and they know that the OBD2 protocol is a government mandated system with which car companies must comply.

Ultimately any decisions about the validity of your warranty are between you and the manufacturer, but given the information above, and the fact that we’re unaware of any manufacturer withdrawing warranty cover because of a compliant OBD device like GOFAR we hope this helps explain why we say GOFAR does not impact your warranty.

We believe in our product and technology and all GOFAR units purchased come with a 60 day satisfaction guarantee.

Shipping Costs

The cost of shipping is outlined when you order.
Generally domestic standard shipping is free whilst Express can cost $10-$15.
International shipping is usually $20-$25 to supported countries.

Timing

We ship 8:00AM every weekday from Sydney. So, if you order at 8:01AM Tuesday, or 7:53AM Wednesday, it will be processed at 8AM Wednesday and will leave our warehouse that day.

If you live beyond the main metropolitan areas in Australia it can add a couple of days to shipping times (even the Express service).

Christmas and Holidays

It’s gets busy at certain times of year. We’ll do our best and will process as per normal, but please order as early as you can.

You can cancel at any time, without any cancellation fees. 

Canceling your subscription depends on how you signed up for GOFAR Unlimited. 

If you signed up through GOFAR’s website you simply need to email a request to support@gofar.co and we will action that.

If you signed up through the GOFAR app, then, according to the terms of the iTunes and Google Play app stores, you must open the app and cancel the service through your mobile device. 

GOFAR Unlimited is a pay as you go service and your cancellation will come into effect only after the end of your term.

If you cancel a yearly Unlimited plan, you'll have access to Unlimited for the rest of the year and won't be charged for the following year. 

If you cancel a monthly Unlimited plan, you'll have access to Unlimited for the rest of that month and won't be charged the following month. There are no refunds for either of these options.